Shipping Information

UK Delivery Information

Royal Mail 2nd class

* No online tracking available. Please wait for possible late delivery within 8 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery depot to locate your parcel. Your Royal Mail Hotline: 08457 740740.

* If the parcel cannot be located by the carrier 8 days after dispatch please contact Monster Fishing Customer Service.

Express Delivery/Royal Mail 1st class

* No online tracking available, Please wait for possible late delivery within 6 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery depot to locate your parcel. Your Royal Mail Hotline: 08457 740740.

* If the parcel cannot be located by the carrier please contact Monster Fishing Customer Service.
Tel 01726 852188 or sales@monsterfishing.co.uk

Courier Parcels (Rods and Heavy Items)

*Sent with APC Overnight. Please contact us for any information regarding tracking or missing items.

Please note: NO Refunds will be issued until the Courier Company declares that the item is indeed missing and issues insurance for the lost goods.

*Other Delivery Terms

If a courier or postal service has attempted a delivery and you have failed to collect or sign for the goods.
OR
You have failed to contact the couirer for redelivery of your items using the "Courier Attempted Delivery Card" contact details.

You must contact us within 7 working days fro attempted delivery. If you fail to do this a refund with the postal/courier service may be exempt due to their "Terms"

If you have not been left a "Attempted Delivery Card" and you feel that the item should have arrived by that time period. Please contact us. 01726 852188

Claim/Refund Process for Missing Post
Royal Mail Posted Items:

When you can claim:

We cannot accept a claim for loss unless 15 working days or more have passed since the item was due to be delivered (10 working days for Special Delivery™ items)

*If claiming for the actual cost of items that have been damaged or have part of their contents missing, you should provide the original packaging and item. However, if these are very large or unsafe to post you may provide photographic evidence - but please don’t dispose of the originals as we may need to inspect them.

Overseas Delivery Information

Courier Delivery Terms for Overseas

*Sent with either APC Overnight, DHL Euro, FedEX, or UPS depending on location and rates.

All postal items will be insured and tracked. Please note if you are unable to find your country in the shipping selection at the checkout please contact us for accurate shipping quotes.

You need to allow at least 14 working days from dispatch before you submit a missing goods claim with us.

Please contact us for any information regarding tracking or missing items. +44 01726 852188

Please note: NO Refunds will be issued until the Courier Company declares that the item is indeed missing and issues insurance for the lost goods.

Returns
Returns Policy

You may return an item within 30 days of delivery for a full refund should you wish. You will however, be liable for return shipping costs unless the return is due to our error.

All items must be returned by Royail Mail or a Courier service of your choice that requires a proof/recorded delivery service.

Please note that we are unable to exchange items unless they are defective, or incorrect.

If you wish to refund an item. You must make sure of the following:

All items must be supplied in the original manufacturers packaging and it has not been opened, used or damaged in any way.

Refunds will be issued to the original purchaser card and cannot be transferred to a
third party account.

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